45 Years in the Skies. Now Helping You Get There.

Denise Burns began her aviation career in 1977 as an air hostess (a title that dates the era, not her passion). From those earliest flights she knew the sky was where she belonged, and over the decades that followed she built one of the most varied and accomplished careers in Australian cabin crew history.

Rising through the ranks at a major Australian airline, Denise served as Purser, Line Supervisor, and Cabin Manager on both international and domestic services. She trained cabin crew, conducted recruitment interviews in Australia and overseas, and designed operational procedures, training manuals, and passenger announcements that shaped the onboard experience for thousands of travellers.

Her career highlights include performing inaugural and promotional flights. She speaks Japanese, a skill that proved invaluable on Asia–Pacific routes. In 1995 Denise was named a Grand-finalist in the prestigious Ansett Australia Reach-out Awards for Excellence, a recognition of her outstanding contribution to customer service and operational standards.

Between 2004 and 2006 Denise worked as a MAM Casual flight attendant for Qantas, where she was nominated twice for the Qantas Excel Customer Service Awards. That recognition speaks to the service ethos she brings to every flight and every coaching session.

In 2003, drawing on everything she had learned from decades in the industry, Denise founded ReachFTS (Reach For The Sky) to help the next generation of aspiring flight attendants get through the recruitment process with confidence. Whilst living in Hong Kong, another arm of the business was established to cater for Macau, Hong Kong and Mainland Chinese-based airlines. In 2012 she resumed her Qantas career, continuing to fly while coaching candidates on the side. That gave her an unmatched combination of current industry insight and deep mentoring experience.